QUESTIONS & ANSWERS
Last update 26 March 2021
FINALLY TIME TO DO PUZZLES AGAIN! THE SCHIRN WILL BE CLOSED UNTIL APRIL 18. OUR CORONA INSTANT HELP!
ALL AROUND THE VISIT
IS THE SCHIRN OPEN?
The SCHIRN is open until March 28! After that, we will temporarily close until probably April 18. You can still experience the installation in the publicly accessible SCHIRN Rotunda free of charge.
CAN I VISIT THE INSTALLATION IN THE ROTUNDA?
Yes, the immersive installation by artist Caroline Monnet is still on display in the rotunda, which is open to the public! All hygiene measures have been taken into account. The installation is outdoors.
Admission prices vary depending on the exhibition. Pupils, students, severely disabled persons and the unemployed pay reduced admission if they present appropriate proof at the SCHIRN KASSE. Accompanying persons of persons with the sign B in their severely disabled ID do not pay admission. Refugee youths and adults as well as visitors with a culture pass pay 1 euro (children up to 13 years pay 50 cents). Holders of a Ehrenamtskarte receive a free ticket for the exhibition. Free admission for children under 8, SCHIRN FREUNDE and SCHIRN CIRCLE members, and members of the KinderKunstKlub of SCHIRN, Städel, and Liebieghaus.
MAGNETIC NORTH Regular € 12 Reduced € 10 Family ticket € 24
GILBERT & GEORGE Regular € 10 Reduced € 8 Family ticket € 20
I WOULD LIKE TO BUY A TICKET
Time slot tickets are available in the SCHIRN online store until Sunday, March 28. Please be on time: Admission is only possible at the selected time.
Due to high demand and the greatly reduced ticket allotment, tickets regularly sell out very quickly. As soon as we are allowed to reopen, you can book new timed tickets for three days in advance. If you are entitled to free or reduced admission, you will in future be able to reserve a time slot online free of charge. We would also like to ask SCHIRN FREUNDE members to reserve a time slot online.
I HAVE A MUSEUMSUFERCARD, BUT NO TICKET. AND NOW?
Holders of Museumsufer Card/Ticket, press passes, other special authorizations, and families with children (under 18 years of age) are kindly requested to register in advance with the desired date, time slot, and exhibition title by e-mail to the Visitor Service: firstname.lastname@example.org
Anticipation! With the reopening we offer in the future very easy and convenient for all online reservations in our store.
TICKETS FOR CHILDREN AND FAMILIES
Families with children (under 18) are asked to register together in advance with the desired date, time slot and exhibition title: email@example.com Children under two do not need a reservation.
I WOULD LIKE TO CANCEL A TICKET
We ask for your understanding that tickets with specific dates are excluded from the 14-day right of objection. The time tickets are thus binding and excluded for subsequent exchange, rebooking of the time slot and refund of the purchase price.
I HAVE MORE QUESTIONS
If you have any further questions, please feel free to contact us at marketing@SCHIRN.de. We thank you for your understanding that due to the large number of requests, there may be delays in responding to your inquiries at this time. In the near future we will offer a quick chat function, as an immediate Corona help for our visitors.
HYGIENE & MEASURES
SO SAFE I AM IN THE SCHIRN
In order to ensure a safe visit to the exhibition, the number of visitors will be greatly reduced until further notice. Please maintain the required distance of at least 1.5 meters from other visitors as well as from SCHIRN staff. The minimum distance is guaranteed by a guidance system. An automatic counting system also regulates the number of visitors in the exhibitions so that you are safe at all times. Disinfection facilities are also available for your convenience. Protection is enhanced by the wearing of medical masks in the SCHIRN. If you do not have a mask with you, you can purchase a disposable mask at the SCHIRN box office at a reasonable price. You are required to leave your contact information for possible follow-up. You can download the contact form in advance and bring it with you or simply fill it out on site.
WHICH MASK DO I HAVE TO WEAR?
You will be asked to wear a medical mask to increase the protection of everyone in the SCHIRN. If you do not have a mask with you, you can purchase a disposable mask at the SCHIRN box office at a reasonable price.
DO I HAVE TO LEAVE MY CONTACT DETAILS?
Yes, you are required to leave your contact information for possible follow-up. You can download the contact form in advance and bring it with you or simply fill it out on site.
Do I need to bring a negative Coronatest?
No, currently you do not have to submit a Coronatest. In the event that further measures are associated with a reopening, we will inform you here in good time.
I HAVE BOOKED A WEBINAR
The online ticket entitles one person to participate in the booked webinar date. Online tickets are sent by e-mail. No later than two hours before the start of the event, we will send you the access data for participation as well as easy-to-understand instructions for using Zoom. If you have any further questions, please contact us at firstname.lastname@example.org. Subsequent exchanges and refunds are excluded.
THE THING WITH THE INTERNET. WHAT DO I NEED?
Participation is possible via PC, laptop or tablet. For active participation, we also recommend a camera and microphone. Please ensure a stable connection to the Internet for the online event and preferably use a current web browser, such as Google Chrome, Microsoft Edge or Firefox. At least two hours before the event starts, we will send you the access data for participation as well as easy-to-understand instructions for using Zoom. If you have any further questions, please contact us at email@example.com.
WHERE CAN I FIND THE LIVESTREAMS?
You can participate in our live events on the current exhibitions easily and free of charge via livestream on schirn.de, YouTube, and Facebook. To avoid missing any more events, we recommend subscribing to our newsletter or directly to our YouTube channel to receive notifications.