QUESTIONS & ANSWERS
Last update 24 June 2021
THE SCHIRN IS OPEN AGAIN FROM MAY 27TH
ALL ABOUT YOUR VISIT
IS THE SCHIRN OPEN?
The SCHIRN will be open again from May 27. We look forward to seeing you!
Admission prices vary depending on the exhibition. Pupils, students, severely disabled persons and the unemployed pay reduced admission if they present appropriate proof at the SCHIRN ticket desk. Those accompanying persons with category B in their severely disabled ID do not pay admission. Refugee youths and adults as well as visitors with a Culture Pass pay 1 euro (children up to 13 years pay 50 cents). Holders of an Ehrenamtskarte receive a free ticket for the exhibition. Free admission for children under 8, SCHIRN FREUNDE and SCHIRN CIRCLE members, and members of the KinderKunstKlub of the SCHIRN, the Städel, and the Liebieghaus.
MAGNETIC NORTH Regular € 12 Reduced € 10 Family ticket € 24
GILBERT & GEORGE Regular € 10 Reduced € 8 Family ticket € 20
I WOULD LIKE TO BUY A TICKET
As soon as we are allowed to reopen, you can book timed tickets up to six days in advance in the SCHIRN online store. If you are entitled to free or reduced admission, you can reserve a time slot online free of charge. We would also like to ask SCHIRN FREUNDE members to book a time slot online. Please come to the SCHIRN ticket desk at least 15 minutes before the start of your time slot to convert your reservation into a valid ticket. Due to the high demand and the drastically reduced visitor capacity, tickets are regularly sold out very quickly.
I HAVE A MUSEUMSUFERCARD BUT NO TICKET. WHAT SHOULD I DO
With the reopening, we offer easy and convenient online reservations in our store for all. Holders of a Museumsufer Card/Ticket, press passes, other special authorizations, and families with children (under 18) are asked to reserve a timed ticket in advance in the online store. Please come to the SCHIRN ticket desk at least 15 minutes before the start of your time slot to convert your reservation into a valid ticket. We look forward to seeing you!
TICKETS FOR CHILDREN AND FAMILIES
Families with children (under 18) are asked to reserve one free timed ticket per person in advance in the online store. Please come to the SCHIRN ticket desk at least 15 minutes before the start of your time slot to convert your reservation into a valid ticket. Children under the age of two do not need a reservation. We look forward to seeing you!
I WOULD LIKE TO CANCEL A TICKET
We ask for your understanding that tickets with specific dates are excluded from the 14-day right of objection. The timed tickets are thus binding and excluded from subsequent exchange, rebooking of the time slot or refund of the purchase price.
Tuesday, Friday - Sunday 10.00 a.m.–7.00 p.m., , Wednesday + Thursday 10.00 a.m.–10.00 p.m.
IS THE MINISCHIRN OPEN?
MINISCHIRN is closed as a preventive measure until further notice
I WOULD LIKE TO VISIT THE SCHIRN WITH A SCHOOL CLASS
As part of a booked guided tour, you can visit the SCHIRN outside regular opening hours Tuesday to Friday. You do not need a negative test.
ARE THERE PUBLIC TOURS AT THE SCHIRN?
Yes, the tours take place during regular opening hours, taking into account the current hygiene and behavioral rules. You do not need any proof (negative test, vaccination or recovery) to participate. Tickets for the guided tour including admission can be purchased in our online store. Remaining tickets will be available at the SCHIRN box office on the day of the event.
Meeting point: In the SCHIRN FOYER in front of the MINISCHIRN.
I WOULD LIKE TO BOOK A PRIVATE TOUR
The tours take place during regular opening hours, taking into account the current hygiene and behavioral rules. Participants do not need any proof (negative test, vaccination or recovery). For booking and registration please contact email@example.com
Meeting point: In the SCHIRN FOYER in front of the MINISCHIRN
I HAVE MORE QUESTIONS
If you have any further questions, please feel free to contact us at marketing@SCHIRN.de. We thank you for your understanding that due to the large number of requests, there may be delays in responding to your inquiries at this time. In the near future we will offer a quick chat function to provide immediate Corona help for our visitors.
HOW SAFE AM I IN THE SCHIRN?
In order to ensure a safe visit to the exhibition, the number of visitors will be greatly reduced until further notice. Please maintain the required distance of at least 1.5 meters from other visitors as well as from SCHIRN staff. The minimum distance is guaranteed by a guidance system. An automatic counting system also regulates the number of visitors in the exhibitions so that you are safe at all times. Disinfection facilities are also available for your convenience. Protection is enhanced by the wearing of medical masks in the SCHIRN. If you do not have a mask with you, you can purchase a disposable mask at the SCHIRN box office at a reasonable price.
WHAT KIND OF MASK DO I HAVE TO WEAR?
You will be asked to wear a medical mask to increase the protection of everyone in the SCHIRN. If you do not have a mask with you, you can purchase a disposable mask at the SCHIRN box office at a reasonable price. Even vaccinated people must wear a mask.
DO I HAVE TO LEAVE MY CONTACT DETAILS?
No, currently no contact tracking is necessary for your visit. Your personal data will not be collected.
Do I need a negative Coronatest?
No, currently you do not have to submit a Coronatest. In the event that further measures are introduced for a reopening, we will inform you here in good time.
I HAVE BOOKED A WEBINAR
The online ticket authorizes participation with one device on the booked webinar date. Online tickets are sent by e-mail. No later than two hours before the start of the event, we will send you the access data for participation as well as easy-to-understand instructions for using Zoom. If you have any further questions, please contact us at firstname.lastname@example.org. Subsequent exchanges and refunds are excluded.
HOW DO I PARTICIPATE IN AN ONLINE EVENT?
Participation is possible via PC, laptop or tablet. For active participation, we also recommend a camera and microphone. Please ensure a stable connection to the Internet for the online event and preferably use a current web browser, such as Google Chrome, Microsoft Edge or Firefox. At least two hours before the event starts, we will send you the access data for participation as well as easy-to-understand instructions for using Zoom. If you have any further questions, please contact us at email@example.com.
WHERE CAN I FIND THE LIVESTREAMS?
You can participate in our live events on the current exhibitions easily and free of charge via livestream on schirn.de, YouTube, and Facebook. To avoid missing any more events, we recommend subscribing to our newsletter or directly to our YouTube channel to receive notifications.