---
title: "Questions & Answers"
date: 2024-10-02
last_modified: 2026-04-16T17:35:24+02:00
generated_at: 2026-04-18T22:00:18Z
url: "https://www.schirn.de/en/faq/"
description: "Haben Sie Fragen zu Ihrem Besuch in der SCHIRN? Hier finden Sie schnell alle wichtigen Informationen rund um Tickets, Ausstellungen, Services und vieles mehr."
image: "https://www.schirn.de/wp-content/uploads/2024/10/22.11.03_SCHIRN_Chagall_EK-454-1-1280x1920.jpg"
language: "en-US"
---
# Questions & Answers
# Questions & Answers
Do you have questions about your visit to the SCHIRN? Here you will find all the important information about tickets, exhibitions, services, and much more.
## Questions & Answers
1. What is the address of the SCHIRN? Due to the energy-efficiency refurbishment of its main building at the Römer, the SCHIRN will be moving temporarily to the Dondorf Druckerei in Bockenheim from summer 2025.
HERE WE ARE:
Gabriel-Riesser-Weg 3
60325 Frankfurt am Main
[Google Maps](https://www.google.com/maps/place/Gabriel-Riesser-Weg+3,+60487+Frankfurt+am+Main/@50.121498,8.6501018,17z/data=!3m1!4b1!4m5!3m4!1s0x47bd09445fdfbabd:0x270ca10b650c0ef7!8m2!3d50.1214946!4d8.6526767?entry=tts&g_ep=EgoyMDI1MDgwNi4wIPu8ASoASAFQAw%3D%3D&skid=c7723905-c233-499a-a1d3-ecf354836e7e)
1. What is the entrance fee? Admission prices vary depending on the exhibition. The current admission prices can be found [here](https://www.schirn.de/en/tickets-and-prices/). Tickets can be purchased [online](https://schirn.ticketfritz.de/en/Shop/Kachel/ticket-ugo-rodinone/27139) or on site at the cash desk.
Admission is free for SCHIRN FRIENDS and SCHIRN CIRCLE members as well as children under the age of 8 and members of the KinderKunstKlub.
[Online Shop](https://schirn.ticketfritz.de/en/Home/Index)
**FRIDAY’S FOR 2!** Buy one ticket, get one for free on the first Friday of every month. (Not combinable with other discounts)
1. How much does entry cost for families? Family tickets can be purchased at the SCHIRN ticket desk on-site. The family ticket is valid for one to two adults and their children up to and including 17 years old. Ticket prices vary depending on the exhibition. You can find the current entry prices [here](https://www.schirn.de/en/tickets-and-prices/).
[Information / Program for Children & Families](https://www.schirn.de/en/program/children-families/)
1. What discounts are available at the SCHIRN? Discounted admission applies to:
• Pupils, students, apprentices
• People with disabilities (50% or more disability degree) (If a “B” is noted in the disability card, the admission for one accompanying person is free.)
• Unemployed people receiving unemployment benefits (ALG I)
• Groups of 20 or more people
Admission for Frankfurt-Pass, Culture Pass:
• Visitors with a culture pass pay 1 Euro (children up to 13 years 50 cents)
Children & Families:
• Admission is free for children under 8 years old. The family ticket applies to two adults and children under 18 years.
Groups from educational institutions:
• Kindergarten groups and school classes up to 6th grade: 3 € per person
• School classes with teacher from 7th grade: 3 € per person
• Student groups with instructors: 3 € per person
Free admission:
• SCHIRN FREUNDE and SCHIRN CIRCLE
• Children under 8 years
• Refugee youth and adults
• Holders of the Hessian Volunteer Card (“Danke”-Card)
• Accompanying persons of people with disabilities (confirmed with “B” in the disability card)
• Journalists with a valid press card
• ICOM members with a valid annual sticker
• Holders of the MuseumsuferCard
• Holders of the MuseumsuferTicket
• Children and youth with the KUFTI Ticket (Culture and Leisure Ticket)
• Students of Städelschule and Hochschule für Gestaltung Offenbach
• Members of the Art History and Archaeology Institute of Goethe University Frankfurt as well as members of the Department of Art Education
• Members of the German Association for Art History
• Members of the Frankfurt City and Tour Guide Association e.V.
• Holders of the JuLeiCa (Youth Leader Card Frankfurt)
• Holders of the ArtCard Deutsche Bank
Proof and an ID must be presented at the SCHIRN ticket counter without being asked. Discounted tickets can only be purchased on-site at the SCHIRN counter.
**FRIDAY’S FOR 2!**
Buy one ticket, get one for free on the first Friday of every month. (Not combinable with other discounts)
1. What are my benefits as a SCHIRN FRIEND? For SCHIRN FRIENDS and SCHIRN CIRCLE members, entry to all exhibitions and special events is free, without long waiting in line.
As a member, you enjoy additional benefits:
• Free entry to all SCHIRN exhibitions – without waiting in line
• Personal invitations to exhibition openings (valid for two people)
• Participation in exclusive tours with the SCHIRN curators
• Special tours with art experts and exclusive events for SCHIRN FRIENDS / SCHIRN CIRCLE
• The opportunity to join art trips guided by our curators
• Regular updates about SCHIRN activities
• A 10% discount on all exhibition catalogs and products in the shop
For more information about membership, please click [here](https://www.schirn.de/en/art-makes-visible/friends/).
1. Is there a discount for retirees? There is no discount for retirees.
1. How does entry work with an online ticket?
The [online ticket](https://schirn.ticketfritz.de/en/Shop/Kachel/ticket-ugo-rodinone/27139) can be presented as a printed copy or scanned from the display of a smartphone as a mobile ticket. With an online ticket, you can go directly to the cloakroom. Simply show the QR code at the entrances to the exhibition rooms – no need to wait in line at the ticket counter. Unfortunately, exchanging or returning the online ticket is not possible.
1. I did not receive online tickets, only a booking confirmation. It may happen that the tickets end up in the spam folder of your email inbox. Please search for the sender “ticketfritz” to find your tickets.
1. What do I need to know as a holder of the Museumsufer Card? As a holder of the Museumsufer Card, you receive free admission to all exhibitions at the SCHIRN throughout the year. You can also obtain the Muf-Card at the SCHIRN ticket counter.
For special events and public tours, regular admission fees apply. The Muf-Card does not entitle you to participate in tours.
1. Can I purchase a voucher for the SCHIRN? Vouchers for the SCHIRN are available for 20€, 30€, or 50€ in the [online shop](https://schirn.ticketfritz.de/en/Shop/Index/gutscheine/19480) and at the SCHIRN ticket counter on-site. The vouchers can be redeemed for all exhibitions and in all areas of the SCHIRN. Vouchers cannot be used at the café b. If you order online, you will receive the voucher as a PDF by email. If purchased on-site, the voucher will be printed on a current exhibition ticket. Vouchers are valid for 3 years.
1. What are the regulations for journalists and media representatives?
Individuals with a valid press card can receive a free ticket at the ticket counter. If you are unable to present a valid press card at the counter, we kindly ask you to contact our press department in advance from Monday to Friday to receive the appropriate ticket. Please note that without valid proof or prior registration through the press department, no free ticket will be issued.
For further information for journalists and press kits, please click [here](https://www.schirn.de/en/press/home/).
If you need a press kit for the current exhibitions, feel free to ask our ticket staff.
## Before Your Visit
1. When is the SCHIRN open? The SCHIRN is open for you Tuesday – Sunday from 10 AM to 7 PM and Thursday from 10 AM to 10 PM. Ticket sales and admission end 30 minutes before closing time.
Tip: Friday’s for 2!
On the first Friday of every month, admission to the exhibition is half price. When you buy one ticket, you get the second one free.
1. How do I get to the SCHIRN? Due to the energy-efficiency refurbishment of its main building near the Römer, the SCHIRN will be temporarily relocating to the Dondorf Druckerei in Bockenheim from summer 2025.
HERE WE ARE:
Gabriel-Riesser-Weg 3
60325 Frankfurt am Main
[Google Maps](https://www.google.com/maps/place/Gabriel-Riesser-Weg+3,+60487+Frankfurt+am+Main/@50.1214946,8.6526767,17z/data=!3m1!4b1!4m5!3m4!1s0x47bd09445fdfbabd:0x270ca10b650c0ef7!8m2!3d50.1214946!4d8.6526767?entry=tts&g_ep=EgoyMDI1MDgwNi4wIPu8ASoASAFQAw%3D%3D&skid=1fca03e5-88ef-45a6-baa1-9c1585c20e5e)
We particularly recommend travelling by public transport:
Take underground lines 4, 6 or 7 to Bockenheimer Warte station. Take the ‘Bockenheimer Depot’ exit to reach us via the main entrance. Take the ‘Zeppelinallee’ exit to reach us via the side entrance.
You can also get off at Bockenheimer Warte station on tram line 16.
Bus routes M31, M36, 50 or 75 also take you to Bockenheimer Warte station.
From there, it is about a 200-metre walk to the SCHIRN.
For visitors arriving by car, the Ladengalerie Bockenheimer Warte car park (Adalbertstraße 10) is recommended. It has around 320 spaces, including disabled and women’s parking spaces, is under video surveillance, equipped with lifts and is accessible to all. Important: Payment is only possible in cash (coins) – no cards or digital payment methods.
Deliveries:
For bulky and large deliveries, please enter the following address into your navigation system: Zeppelinallee 13, 60325 Frankfurt
For postal deliveries, please use the access road to Gabriel-Riesser-Weg 3 via Sophienstraße 1-3.
For additional questions about your visit, please contact marketing@schirn.de.
1. When is the MINISCHIRN open?
The MINISCHIRN is open to children aged 4 years and up through elementary school age and can be visited on Saturdays and Sundays from 10 AM to 6 PM without accompaniment. Admission is free for children whose accompanying adults hold a valid exhibition ticket.
The FAN TICKET (€15, including 3 visits to the MINISCHIRN) can be purchased at the SCHIRN ticket counter during regular opening hours.
Family afternoons take place every Wednesday from 2 PM to 6 PM. Please note that visits are available within two time slots: 2 PM–4 PM and 4 PM–6 PM. Admission is €5 per child, with free entry for the accompanying adult. Tickets for this event can be booked [here](https://schirn.ticketfritz.de/en/Event/Kalender/13159/37636?typ=Vorlage).
Learn more about the [MINISCHIRN](https://www.schirn.de/en/education/minischirn/).
1. Is the SCHIRN barrier-free? All our exhibitions are fully accessible. You can reach HALL 1 by lift via the foyer. The foyer is accessible via a ramp. Wheelchair users can use the lift with ease. The buttons are low-level. The lift always announces your current floor. HALL 2 is also accessible via the courtyard. Here there is a self-operated platform lift that takes you up to the exhibition level.
We have storage spaces for pushchairs at the cloakroom, should you prefer not to take yours into the exhibition. To save people with disabilities from long waiting times, there is an additional information point in the foyer during larger exhibitions. Please go there directly on the day of your visit to collect your free ticket for your accompanying person.
There are two parking spaces for people with disabilities. Access is via Zeppelinallee. Ring the bell at the parking barrier.
1. Where can I park? For visitors arriving by car, the Ladengalerie Bockenheimer Warte car park (Adalbertstraße 10) is recommended. It has around 320 parking spaces, including disabled and women’s parking spaces, is under CCTV surveillance, equipped with lifts and fully accessible. Important: Payment is by cash (coins) only – no cards or digital payment methods.
There are two disabled parking spaces available. Access is via Zeppelinallee. Please ring the bell at the barrier – our team will be happy to open the gate for you.
## In the SCHIRN
1. Is there a free cloakroom? In the foyer on the ground floor and on the first floor in front of HALL 1, right next to the lift, there are lockers of various sizes available for free use.
1. Are there seating areas? The foyer features a variety of seating options, as well as a lounge area and a communal table that serves as a meeting place or co-working space. You can take folding stools from outside the respective exhibition rooms. The seating arrangements vary depending on the exhibition.
1. Is there WIFI in the SCHIRN? You have free access to the guest Wi-Fi throughout the SCHIRN.
1. Am I allowed to bring a bag, jacket, food, or drinks into the exhibitions? Wearing clothing over your arm is not allowed in our exhibition rooms for safety reasons. Jackets can be worn over both shoulders in the exhibition. Otherwise, jackets must be left at the cloakroom.
Smaller backpacks should be carried in front of you, not on your back. We ask that you carry handbags as close to your body as possible. Please check at the designated bag inspection stations before your visit whether you can bring your bag or backpack into the exhibition. Bags up to A4 size are allowed in the exhibition rooms. If your bag is too large, please leave it at the cloakroom.
Umbrellas and walking sticks are not permitted in the exhibition rooms, unless the use of the walking stick is medically required.
Strollers and wheelchairs are of course allowed in our exhibition rooms. We offer free use of wheelchairs and baby strollers during your visit. To prevent accidents and damage, we may ask you to temporarily leave your stroller at the cloakroom depending on the number of visitors.
Food and drinks are not allowed in the exhibition rooms. Please leave food and drinks at the cloakroom. Breastfeeding is allowed on the benches in the exhibition.
1. Am I allowed to take photographs, film, or make audio recordings? Under most circumstances, photography, filming, and audio recording are not permitted in the exhibition spaces. However, exceptions may apply depending on the exhibition. Please check the specific rules on site before your visit. In some exhibitions, photography for private use without flash is allowed. Commercial photo or film recordings are only allowed with prior permission from SCHIRN.
1. Is there a café/restaurant in the SCHIRN? The young, creative team at Café B will treat you to innovative cuisine and refreshing delicacies before or after your visit to the exhibition.
Contact and Reservation
[maison-badia.com](http://maison-badia.com)
1. Is there an audio guide in the SCHIRN? The SCHIRN offers an audio guide for selected exhibitions.
1. Is there a permanent exhibition or collection? There is always something to discover at the SCHIRN! The SCHIRN does not have a permanent collection but presents rotating large-scale overview exhibitions, focused thematic exhibitions, as well as solo exhibitions and retrospectives – on the art of international avant-gardes, groundbreaking artists, current phenomena, and social debates.
## Tours & Events
1. Can I enter the exhibition before the tour with my tour ticket? When purchasing a tour ticket, you do not need an additional exhibition ticket. The entrance is included with the tour fee! Tour tickets are not time-bound and can be used before the start of the tour. After the tour, you are of course welcome to stay in the exhibition until closing time.
1. How much earlier should I arrive before a tour or event? We recommend arriving 15 minutes before the start at the SCHIRN.
1. Where is the meeting point for guided tours? The guides and participants of the respective tour will meet in the foyer of the SCHIRN.
1. Can I purchase tickets for events spontaneously at the ticket counter? If the event is not sold out, remaining tickets can be purchased at the SCHIRN ticket counter on the day of the event. However, we cannot guarantee entry, so we recommend booking in advance through the [online shop](https://schirn.ticketfritz.de/en/Home/Index).
1. Can I reserve a spot for a tour, workshop, or another event? Reservations are not possible. Tickets for the respective events are available [online](https://schirn.ticketfritz.de/en/Home/Index), unless otherwise specified for a particular date.
1. Can I book a private tour? Would you like to offer something special to your club or guests? Or give your employees and colleagues an inspiring evening? Tours can also be booked in foreign languages, German Sign Language, Easy Language, or with detailed artwork descriptions. We are happy to assist you!
Simply send us a non-binding inquiry via the form. Or feel free to write to us at fuehrungen@schirn.de.
[To the form](?layer=/en/booking-request/)
Please note: For private tours, we require at least one week’s notice to ensure that we can prepare your experience optimally. We thank you for your understanding.
1. Are there tours, workshops, or courses specifically for children? Yes, a tour specifically designed for children focusing on the themes and works of the exhibition sparks imagination, piques curiosity, and creates a desire for more. After the exhibition visit, colors, chalk, and other materials are available. In a workshop, which always relates thematically to the respective exhibition, children can then become active and creatively capture their impressions.
SCHIRN STUDIO
Designed as an ongoing workshop offering, individual course blocks provide the opportunity for in-depth engagement with concepts, methods, media, and techniques of visual art. The thematic units – three consecutive sessions for children aged 6-9 and 9-12, and teenagers aged 12-15, as well as six sessions for teenagers aged 15-19 – inspire and encourage new ideas and unconventional ways of thinking and expression.
[Learn more](https://www.schirn.de/en/event/fuehrung-fuer-kinder/)
1. Can I celebrate a birthday at the MINISCHIRN? Children from the age of 5 can celebrate their birthday in the MINISCHIRN every Thursday.
[Learn more](https://www.schirn.de/en/education/minischirn/)
1. Are there training courses for teachers? For selected exhibitions, we offer an introduction for teachers of secondary school levels I and II. Following this, the educational concept and the possibilities for practical delivery will be presented.
## Infos for Groups
1. Can I book guided tours or workshops for my kindergarten group or school class? We offer one-hour dialogical overview tours with information about the works and concepts of the exhibition for all age groups.
You can also book a tour of the exhibition followed by a workshop. In this, artistic strategies are revealed, deciphered, and expressed as a means of personal expression in one’s own aesthetic and practical engagement.
Registration is required for all groups.
1. Can I visit the MINISCHIRN with a group?
The MINISCHIRN is open to groups of children from daycare, after-school care, and elementary schools with prior registration and up to a group size of 25 children. With the new MINISCHIRN Edu-Guide, accompanying persons receive a digital educational tool that provides helpful information and questions about the versatile and exciting learning course.
Registration is required for all groups.
1. Are there individual accessible tours? We are happy to offer individual tours in Simple Language or with detailed descriptions of the artworks for people with visual impairments.
We are happy to assist you! Simply send us a non-binding inquiry via the form, or feel free to write to us at fuehrungen@schirn.de.
Please note: For individual tours, we require at least one week’s notice to ensure we can prepare your experience optimally. Thank you for your understanding.
1. Are there individual tours available in different languages? Tours are also available in foreign languages. Simply send us a non-binding inquiry via the form, or feel free to email us at fuehrungen@schirn.de.
Please note: For individual tours, we require at least one week’s notice to ensure that we can prepare your experience optimally. Thank you for your understanding.
1. What should I consider if I want to visit the SCHIRN with a group? For all groups, registration is required. On-site, please check in with your group at the ticket desk. For groups of 20 or more, you will receive a discounted admission at the SCHIRN ticket desk. The current admission prices can be found [here](https://www.schirn.de/en/tickets-and-prices/). For further questions, please contact fuehrungen@schirn.de.
## Accessibility
1. Is the SCHIRN accessible? All our exhibitions are fully accessible. You can reach HALL 1 by lift via the foyer. The foyer is accessible via a ramp. Wheelchair users can use the lift with ease. The buttons are low-level. The lift always announces your current floor. HALL 2 is also accessible via the courtyard. Here there is a self-operated platform lift that takes you up to the exhibition level.
We have storage spaces for pushchairs at the cloakroom, should you prefer not to take yours into the exhibition. To save people with disabilities from long waiting times, there is an additional information point in the foyer during larger exhibitions. Please go there directly on the day of your visit to collect your free ticket for your accompanying person.
There are two parking spaces for people with disabilities. Access is via Zeppelinallee. Ring the bell at the parking barrier.
1. What discounts apply for people with disabilities? People with severe disabilities (50% disability degree and above) pay a reduced entrance fee. Accompanying persons of people with the “B” marker in their disability card are granted free admission.
Free tickets and discounted tickets are available exclusively upon presentation of the corresponding ID at the ticket counter.
To save people with disabilities from longer waiting times, we have set up a mobile info point in the foyer for larger exhibitions. Please feel free to go directly there on the day of your visit, and you will be escorted past the queue to the ticket counter to receive your tickets. The staff at the SCHIRN ticket counter will also assist you with any other questions.
1. Can I bring an assistance dog? Assistance dogs with a valid ID are allowed to accompany visitors in the exhibition.
1. Is there seating available in the SCHIRN? There is a large bench in the foyer. You can take folding stools with you in front of the respective exhibition rooms. The seating options installed vary depending on the exhibition.
1. Is it possible to borrow a wheelchair on site? Wheelchairs and buggies can be hired on site. It is not possible to reserve a wheelchair in advance. The team at the ticket desk will be happy to help you.
1. Are there barrier-free offers? We offer public guided tours of our exhibitions in simple language, guided tours with translation into German sign language and guided tours for people with visual impairments.
Tickets for barrier-free tours are available in the [online store](https://schirn.ticketfritz.de/en/Home/Index), remaining tickets are available at the SCHIRN box office on the day of the event.
[Further barrier-free offers](https://www.schirn.de/en/accessibility/)
We are also happy to offer individual guided tours in simple language or with detailed descriptions of the works for people with visual impairments.
We will be happy to advise you! Simply send us a non-binding inquiry using the form. Or write to us at fuehrungen@schirn.de
1. Is there an elevator? All our exhibitions are accessible by elevator. The elevator is located on the right-hand side of the entrance. People in wheelchairs can easily use the elevator. The buttons are low. The elevator always indicates where you are.
1. Are there barrier-free parking spaces? Yes, there are two disabled parking spaces available. The access is via Sophienstraße. Please ring the bell at the gate—our team will be happy to provide access for you.
## Renovation and Relocation
1. Why is the SCHIRN moving to Bockenheim? Due to the energy-efficient renovation of the SCHIRN’s listed postmodern building on the Römer, the SCHIRN will temporarily relocate. Work is due to begin in September 2025 and is expected to last until 2028.
1. What will happen during the renovation at Römer? The building will undergo comprehensive energy-efficiency modernisation: a new façade made of durable natural stone, insulation, energy-efficient windows and photovoltaic systems on the roofs. Greenery will provide cooling and improve air quality. In addition, fire safety, building services, sanitary facilities and accessibility will be brought up to the latest standards. The foyer and visitor toilet facilities will also be renovated.
1. How was the former Dondorf-Druckerei prepared for the SCHIRN? Following a complete decontamination, accessible entrances and escape routes were created, fire safety measures were upgraded and modern security systems installed. Two exhibition spaces meeting museum standards were fitted out, one of which features comprehensive climate control. New toilet facilities and a café were also created on the ground floor.
1. How has the Dondorf-Druckerei been remodelled? The SCHIRN can also host two exhibitions simultaneously here: HALL 1 on the first floor of the main building, HALL 2 across the courtyard. On the ground floor, there is an open foyer with areas for educational programmes, events and the new Café B. The inner courtyard is integrated into the communal spaces. The MINISCHIRN has also been specially adapted for the site. The SCHIRN team’s offices are located on the third floor. The second floor is made available by the City of Frankfurt to selected local initiatives.
1. Will the exhibitions remain similar? Yes. The international programme on modern and contemporary art remains unchanged, though it will be presented in a slightly smaller space. The MINISCHIRN is also moving to the new location in an adapted form.
1. Is the MINISCHIRN moving with us? Yes. It will be presented in a new format developed specifically for the site. Children aged 4 to 9 can experiment there with colours, shapes, mirrors, light, shadows and a marble run. At weekends, children can explore the new module independently whilst their parents visit the exhibitions.
1. What is happening on the second floor? Under the name 2og:dondorf, studios and a community space for civil society, scientific and cultural initiatives are being created here.
1. How does the SCHIRN commemorate the history of the Dondorf-Druckerei? Although the SCHIRN focuses on modern and contemporary art, it is mindful of the site’s unique history. Its initiatives to promote historical awareness include information panels in the outdoor area, guided tours and a podcast in SCHIRN MAGAZINE.